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Returns & Exchanges

We want every woof to be a happy one.

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What We Accept

  • →7-day returns available on clothing for size issues, manufacturing defects, or damaged items.
  • →Free exchange available on clothing only, for size issues or manufacturing defects.
  • →No returns or exchanges on toys, accessories, or customised products.
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How to Raise a Return or Exchange

Follow these steps

1
Contact us within 7 days of receiving your order via WhatsApp or email.
2
Share your order ID, reason for return or exchange, and clear photos of the product.
3
Our team will review and approve eligible items. Once approved, ship the product back to us.
4
The returned item will be inspected. For exchanges, a replacement will be shipped. For returns, your refund will be processed.
  • →Only one return or exchange per item is permitted.
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Refunds

How you'll get your money back

  • →Prepaid orders Refunded to your original payment method within 5–7 business days after we receive and inspect the product.
  • →COD orders Refunded via UPI or bank transfer within 5–7 business days. We'll collect details on WhatsApp.
Higher value exchangePay the difference via a Razorpay link shared by us.
Lower value exchangeThe difference will be issued as store credit.
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Important Notes

Returns or exchanges requested after 7 days of delivery will not be accepted. Products must be unused, unwashed, and in original condition with tags intact to be eligible. Original shipping charges (if any) are non-refundable, except in cases of damaged or defective items.
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Customisation Policy

Made for your pup, exactly the way you want it.

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Customisation Options

  • →Free size customisation is available on all personalised clothing at no extra charge.
  • →Design element changes (embroidery, print adjustments, embellishments, etc.) are charged at Rs. 300 extra*, depending on the level of detailing involved.
Size changes
Free
All personalised clothing
Design changes
+₹300*
Embroidery, prints, embellishments
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Special Orders & Sizing Help

  • →For special occasion wear, designer pieces, or any sizing queries, reach out to us directly on WhatsApp or email — we're happy to guide you through a personalised size chart.

Need help with a special order?

WhatsApp or email — we're happy to help.
Chat with us →
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Before You Place Your Order

Customised and personalised products are non-returnable and non-exchangeable. Please double-check all details — size, spelling, design — before placing your order. We are not liable for errors submitted by the customer.